engleski

Key Performance Indicators (KPIs) of the Top 20 European Passenger Ports

Sustainable port key performance indicators (KPIs) are an important concept for port operations. This paper analyses the main scientific contributions in the field of key performance indicators for sustainable passenger ports and identifies the appropriate KPIs that influence the performance of passenger seaports. The KPIs for sustainable ports were examined from the sustainable port annual reports of the 20 largest European passenger ports and from academic peer-reviewed journals on port sustainability and key performance indicators. A search of the Web of Science Core Collection, which focuses on this topic, consists of academic papers published during the period 2013-2022.

Key performance indicators ; passenger seaports, sustainability ; Web of Science ; annual report

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