Nalazite se na CroRIS probnoj okolini. Ovdje evidentirani podaci neće biti pohranjeni u Informacijskom sustavu znanosti RH. Ako je ovo greška, CroRIS produkcijskoj okolini moguće je pristupi putem poveznice www.croris.hr
izvor podataka: crosbi

Employee Impact on Customer Loyalty (CROSBI ID 491114)

Prilog sa skupa u zborniku | izvorni znanstveni rad | međunarodna recenzija

Grbac, Bruno ; Dlačić, Jasmina ; First, Ivana Employee Impact on Customer Loyalty // Transition in Central and Eastern Europe : Challenges of 21st Century (ICES 2002) : proceedings / Čičić, Muris ; Brkić, Nenad (ur.). Sarajevo: Ekonomski fakultet Sveučilišta u Zagrebu, 2002. str. 241-248

Podaci o odgovornosti

Grbac, Bruno ; Dlačić, Jasmina ; First, Ivana

engleski

Employee Impact on Customer Loyalty

Awareness of the determinants which cause an increase in customer loyalty provides a basis for rapid development of economic and other entities. Desk research has defined impact factors in strengthening customer loyalty. Among these factors, special attention has been paid to analysing what effect the employee has on increased customer loyalty. The results stated have been tested by research in the field.//These results suggest that to increase customer loyalty encouraging employees to offer more than the customer expects and showing the employee how to settle customer complaints have impact.

customer loyalty; employees; development of company

nije evidentirano

nije evidentirano

nije evidentirano

nije evidentirano

nije evidentirano

nije evidentirano

Podaci o prilogu

241-248.

2002.

objavljeno

Podaci o matičnoj publikaciji

Transition in Central and Eastern Europe : Challenges of 21st Century (ICES 2002) : proceedings

Čičić, Muris ; Brkić, Nenad

Sarajevo: Ekonomski fakultet Sveučilišta u Zagrebu

Podaci o skupu

Transition in Central and Eastern Europe - Challenges of 21st Century

predavanje

17.10.2002-18.10.2002

Sarajevo, Bosna i Hercegovina

Povezanost rada

Ekonomija