engleski

Corporate Governance in Traditional Banks vs. e- Business Oriented Banks in Bosnia and Herzegovina

The innovation opportunities had a major influence to the choice of business models and strategies in banks, trying to achieve advantage over their competitors. Priority was given to the process of service and product digitalization, leading to the digital transformation of their entire business. This cannot be achieved without an excellent corporate governance system, which involves different mechanisms for management and controlling of the bank business and realization of its business objectives. In this paper, the following research question is addressed: is the bank corporate governance in Bosnia & Herzegovina (B&H) directed toward the traditional business models, or does it, rather, support the product and service digitalization? Results of the analysis indicate the existence of a relationship between the corporate governance, its stakeholders, defined objectives and strategies of corporate governance and the implementation of contemporary technology and digitalization of the bank products and services. Our results could be used as guidelines for improving business processes in both traditional, as well as banks, focused on e-business.

banks, corporate governance, digitalization, Bosnia & Herzegovina

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