engleski

Digitalization of city services through smart applications and e-services

The aim of the research is to determine whether there is a statistically significant positive correlation between the number of smart city applications and e-services on the one hand, and active users of the citizens of Velika Gorica and Sveta Nedjelja, on the other. Furthermore, the efforts were made to establish a positive correlation between the use of smart city applications and e-services according to the gender and age of citizens in both observed cities. The research was conducted by the method of survey during the month of September 2020 on a sample of 200 respondents from the area of the city of Velika Gorica and from the area of the city of Sveta Nedelja. Descriptive statistics, correlation and regression analysis were used to prove the hypotheses. The results confirm a statistically significant positive correlation between the number of smart city applications, e- services and active users in both cities. The positive association between the use of smart city applications and e-services according to the gender and age of the inhabitants of both cities was not confirmed. The results contribute to a better understanding of digital city services and their users. The results also help city governments to create better smart city strategic goals based on digitization and networking with citizens.

citizens, smart applications, e-services, digitalization, city

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