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Space of Services Method (SoS)

The Space of Services (SoS) method was developed with the idea of completing a set of methods and techniques for designing services and digital transformation in different contexts. The method allows positioning services in four quadrants and in relation to other services and finally improvement and adding value to it. Services are multidimensional in nature. The dimensions of services, which are also design components, include various functional and structural elements of the service, but also the system of service delivery, users and the market. SoS is trying to overcome the complexity of simultaneous consideration of different design dimensions by reducing the number of dimensions that we observe at the same time to pairs. The method was implemented on ADOxx platform.

Service design method ; Service design dimension ; Four-quadrant analysis

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