Short-term rental market crisis management during the COVID-19 pandemic: Stakeholders’ perspectives (CROSBI ID 306434)
Prilog u časopisu | izvorni znanstveni rad | međunarodna recenzija
Podaci o odgovornosti
Miguel, Cristina ; Pechurina, Anna ; Kirkulak-Uludag, Berna ; Drotarova, Maria Hadjielia ; Dumančić, Kosjenka ; Načinović Braje, Ivana ; Giglio, Carlo
engleski
Short-term rental market crisis management during the COVID-19 pandemic: Stakeholders’ perspectives
Contingency plans and crisis management strategies have been implemented by the short-term rental industry to deal with the COVID-19 pandemic. This paper examines the strategies adopted by three key groups of stakeholders: short-term rental platforms (e.g. Airbnb, Booking.com), service providers (represented by property management companies and short- term rental associations) and policymakers/tourism experts. The professional service providers, in particular, constitute a significant share of the short-term rental industry, but have not received much scholarly attention. In this respect, our study fills this gap by bringing attention to unexplored segments of the short-term rental industry. By examining and comparing the responses from these key groups, the paper contributes to the ongoing research about the workings of the short-term rental industry and its responses to the COVID-19 crisis.
Airbnb ; Booking.com ; COVID-19 ; crisis management ; short-term rentals ; stakeholders
Erasmus COLECO project
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Podaci o izdanju
102
2022.
103147
11
objavljeno
0278-4319
1873-4693
10.1016/j.ijhm.2022.103147