engleski

Conceptual model of quality fleet management

Quality fleet management implies ensuring traceability with the principles of quality management and designing a fleet management system. Organization should define quality fleet management and vehicle procurement based on analysis of stakeholder requirements and analysis of organization needs, because vehicle fleet can be a source of competitive advantage or competitive weakness. Furthermore, quality fleet management should also based on the analysis of current performance. This paper presents a conceptual model of fleet management based on the principles and characteristics of quality management.

fleet management ; principles of quality management ; conceptual model ; quality management

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