engleski

IMPROVEMENT PROPOSAL OF POSTAL SERVICE PROVIDER – IN THE CONTEXT OF THE INDUSTRY 4.0

For postal service providers to meet the growing expectations of users, technological processes organization is one of the most important factors. In the context of the Industry 4.0 and the overall digitalization of the business processes, the need for the postal service providers to adapt to new challenges arises. Postal service provider face challenges, not only to transform their technological processes, but to also adapt to competitive market and growing consumer needs and expectations. This research focuses on the proposal of improvement of postal service’s business processes for several types of problems in the context of the digital transformation and the Industry 4.0.

Industry 4.0, technological processes, sorting phase

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