engleski

The Importance of Employee Education and Information and Communication Tools for Maintenance and Measuring the Performance of Micro-enterprises

Due to the growing number of micro-enterprises and their contribution to the national economy, there is a need to research the human and IT impact on their performance and maintenance. The aim and purpose of this paper are to emphasise the importance of the successful business of micro- enterprises by presenting the results of empirical research on the presence of continuous education of employees and their use of modern information technology in maintaining and measuring the success of microenterprises. There is a comparison of two surveys, one from 2020 on 121 micro- enterprises and the other from 2016 on a sample of 112 micro-enterprises. The companies included in both surveys are from Slavonia and Baranja and three activities: production, construction and agriculture, fishing and forestry. By applying appropriate statistical and mathematical methods, it was determined that in 2020, compared to 2016, there was an increase in investment in training and education of employees and an increase in monitoring financial performance indicators.

Business performance measurement ; Micro enterprises ; Information and communication tools

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