engleski

QUALITY ASPECTS OF DIGITAL SERVICES IN HIGHER EDUCATION: STUDENT-ORIENTED PERSPECTIVE

Quality of information systems has extensively been studied for the past 30 years, but it has been mostly done in a corporative environment, whilst digital services in higher education have been understudied in literature. Additionally, the new evaluation era has moved the focus from technology to the end-user perspective. Information system quality has been most often evaluated through three sub-dimensions: system quality, information quality, and service quality. Moreover, new technologies have been used and therefore new dimensions in quality have emerged. In order to examine and identify which quality factors are considered as important from students’ perspective, the survey has been conducted (N=284). Multivariate analysis has been done and the results confirmed ten factors, of which five belonged to system quality, four to information quality, and one factor belonged to service quality. The results also confirmed that service quality should not be neglected – as some researchers tend not to include it while measuring the quality of information systems.

digital services, digital transformation, quality, higher education, student-oriented

nije evidentirano