engleski

Online Informing about Consumer Rights: Correspondence Analysis of Age, Education and Occupation

Consumer rights are crucial for the development of a country's economic development. Consumer rights are legally protected, and consumers are entitled to know all about their rights, which are published on a variety of online sources. Legal regulation of consumer rights is published online as one of the most important e-government actions of electronic public administration. The aim of this paper is to investigate the extent to which Croatian citizens use the information on consumer rights and the extent to which their demographic characteristics are related to this issue. An open dataset on the habits of using e-government tools in the Republic of Croatia was used. Data were analysed by chi-square analysis and correspondence analysis. The investigation resulted with interesting results which can benefit both for practitioners and academics.

consumer rights ; online informing ; e-government correspondence analysis

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