INCREASING EFFICIENCY OF HEALTH CARE MANAGEMENT WITH THE ONLINE SCHEDULING FOR MEDICAL SERVICES: IMPACT OF AGE AND OCCUPATION (CROSBI ID 708897)
Prilog sa skupa u zborniku | izvorni znanstveni rad | međunarodna recenzija
Podaci o odgovornosti
Ćurlin, Tamara ; Miloloža, Ivan ; Nikolić, Helena
engleski
INCREASING EFFICIENCY OF HEALTH CARE MANAGEMENT WITH THE ONLINE SCHEDULING FOR MEDICAL SERVICES: IMPACT OF AGE AND OCCUPATION
Online scheduling for medical services has various benefits, such as less administration work for the medical staff, time optimization, and transparency and its success depends on the individual perception of citizens about the value of utilization of such systems. This paper investigates those perceptions for the Croatian citizens and examines is there a difference of perception between demographic groups. The Correspondence analysis and Chi-square analysis were utilized to explore the data. The managerial and theoretical implications were discussed. The knowledge that emerged from the paper could help to develop strategies on how to educate and inform specific demographic groups on the topic.
health care management, e-government, online medical scheduling, correspondence analysis, efficiency
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Podaci o prilogu
209-214.
2021.
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objavljeno
978-961-6165-57-0
Podaci o matičnoj publikaciji
Proceedings of the 16th International Symposium on OPERATIONAL RESARCH in Slovenia
Drobne, S ; Zadnik Stirn, L. ; Kljajić Borštnar, M. ; Povh, J. ; Žerovnik, J
Ljubljana: Slovensko društvo informatika
Podaci o skupu
16th International Symposium on Operational Research (SOR 2021)
predavanje
22.09.2021-24.09.2021
online