engleski

The Intersection Between IoT and BPM: Systematic Literature Review

In recent period of time, the implementation of Internet of Things in business practice is growing rapidly. The biggest motivation behind the application of Internet of Things in business is related to the potential financial returns and the improvement of organizational performance. The interconnection of Internet of Things devices creates process-related data that increase business process management efficiency to enhance process performance. Namely, using the aforementioned newly created data enable business process management to monitor, analyse, control and automatically adapt its running processes in a more effective way. Although the academic literature on Internet of Things is not scarce, it is mostly focused on technological aspects and the influences of the Internet of Things on new business models. On the other hand, the results of a preliminary literature overview show that more research is needed on the intersection between Internet of Things and business process management. Therefore, this paper investigates the role of Internet of Things in business process management by employing the systematic literature review methodology, conducting searches within the Web of Science and Scopus databases on the topics of Internet of Things and business process management and analysing found papers in detail. The obtained results indicated higher number of published papers dealing with the topic of Internet of Things integration within the business process management during last three years. Also, according to the given results, most found papers are published as papers in international scientific conference proceedings, suggesting that chosen topic on integrating Internet of Things and business process management is still in its infancy in scientific research circles. In that sense, this paper provides an overview of the Internet of Things implementation impacts on business process management, as well as the usage of Internet of Things and related benefits within business process management, which is presented in this paper.

Internet of Things ; Business Process Management ; Systematic Literature Review ; Digitalization

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