How Frustrated Are You? User Perception About Different Videoconference Quality Degradations (CROSBI ID 704351)
Prilog sa skupa u zborniku | izvorni znanstveni rad | međunarodna recenzija
Podaci o odgovornosti
Matulin, Marko ; Mrvelj, Štefica ; Abramović, Borna
engleski
How Frustrated Are You? User Perception About Different Videoconference Quality Degradations
During the COVID-19 crisis in 2020, most of the usual activities, such as attending business meetings, classes at schools, and universities, as well as social gatherings with friends, colleagues, and family, took place on various online platforms. This migration has led to a globally significant increase in the number of users of videoconferencing applications and, thus, a significant increase in the share of video traffic in total Internet traffic. Encouraged by such a situation, we became curious and motivated to explore user experiences and practices when using these online meeting platforms. This paper brings the first results of a survey conducted on a sample of 541 respondents. There are three main result categories which we discussed in the paper: (a) characteristics of a user environment from where the conferences are most often accessed, (b) description of a typical online meeting use-case scenario, and (c) user perception about different quality degradations, which may occur during the meeting. One of the interesting findings we unraveled is that user quality of experience for videoconferencing service varies depending on their role in the meeting.
Videoconference ; Online meetings ; Quality of experience ; Survey
Part of the EAI/Springer Innovations in Communication and Computing book series (EAISICC)
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Podaci o prilogu
333-349.
2021.
objavljeno
10.1007/978-3-030-67241-6_27
Podaci o matičnoj publikaciji
Proceedings of the 5th EAI International Conference on Management of Manufacturing Systems (MMS 2020)
Knapčíková, Lucia ; Peraković, Dragan ; Behúnová, Annamáriá ; Periša, Marko
Cham: Springer
978-3-030-67240-9
2522-8595
Podaci o skupu
Nepoznat skup
predavanje
29.02.1904-29.02.2096
Povezanost rada
Informacijske i komunikacijske znanosti, Računarstvo, Tehnologija prometa i transport