User Quality of Experience Comparison Between Skype, Microsoft Teams and Zoom Videoconferencing Tools (CROSBI ID 704350)
Prilog sa skupa u zborniku | izvorni znanstveni rad | međunarodna recenzija
Podaci o odgovornosti
Matulin, Marko ; Mrvelj, Štefica ; Abramović, Borna ; Šoštarić, Tomislav ; Čejvan, Marko
engleski
User Quality of Experience Comparison Between Skype, Microsoft Teams and Zoom Videoconferencing Tools
In 2020, we investigated the quality of online meetings to find out whether various video and audio degradations can affect end-users’ perception and experience. We collected a total of 542 questionnaires that were suitable for analysis. This paper uses the results to compare the Quality of Experience for three popular videoconferencing applications: Skype, Microsoft Teams, and Zoom. Due to the COVID-19 (Coronavirus disease 2019) and anti-epidemic measures, survey participants were all faced with using these applications daily, whether for work, attending lectures, or keeping in touch with friends and family. They rated their frustration level for specific quality degradations (e.g., blocking of the image or echo in the audio). The paper shows how the three applications compare to each other when different network performance degradation situations occur and how they affect the end user’s perception.
Videoconference ; Application ; Online meetings ; Telecommuting ; Quality of experience ; Survey
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Podaci o prilogu
299-307.
2021.
objavljeno
10.1007/978-3-030-78459-1_22
Podaci o matičnoj publikaciji
Future Access Enablers for Ubiquitous and Intelligent Infrastructures
Peraković, Dragan ; Knapcikova, Lucia
Cham: Springer
978-3-030-78459-1
1867-8211
1867-822X
Podaci o skupu
5th EAI International Conference on Future Access Enablers of Ubiquitous and Intelligent Infrastructures (EAI FABULOUS 2021)
predavanje
06.05.2021-07.05.2021
online
Povezanost rada
Informacijske i komunikacijske znanosti, Računarstvo, Tehnologija prometa i transport