engleski

Comparative analysis of 8d method and requirements of Quality Management System

Nonconformity as such is a significant challenge for every organization because is the consequence of variability in the organizational process. Decreasing customer satisfaction could lead to a decreasing in organizational reputation which, in the long term, could be extremely dangerous for the organization. ISO 9001:2015 norm on the quality management system puts different kinds of requirements that are related to nonconformity management and which organization must involve in the decision when it comes to dealing whit nonconformity. Besides, ensuring accordance with such requirements could be a challenge for the organization because approach to the solving problem that is not systematic could lead to partial solutions. One of the ways for dealing nonconformities is the 8D method. In this paper, the authors compare requirements that ISO 9001:2015 puts on the organization when comes to nonconformity management and 8D method steps.

non-conformities, complaints, analysis of the causes of the problem, quality management system

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