engleski

Public E-participation Services as a Cure for Declining Voter Turnout: Acceptance Model Research Using PLS-SEM

Days when politicians were attending political rallies, meetings or even visiting citizens door to door are gone. Today, more than ever before, new technologies reach a large number of citizens in a short time and cost-effective manner (Šuhel, 2013). Physical space moves to a virtual one, where people exchange opinions on current issues thus creating public opinion that influences both national and local politics (Trček & Lenarčič, 2003). E-government is defined as the use of information and communication technology in public administration for the purpose of providing traditional public administration services online in order to increase the efficiency and effectiveness in providing public services on the one hand and transparency and accountability of public administration on the other hand (Vrček & Musa, 2017). One of the main strategic goals of e- government is e-democracy (Al-Hujran et al., 2014). As part of e- democracy, e- participation is an e-government service aimed at increasing citizen participation in political decision-making and thus improving democratic processes (Šuhel, 2013). Or, as Le Blanc says, “e-participation is the use of information and communication technologies with the aim of involving citizens in decision-making processes of significant public relevance” (Le Blanc, 2020). Some would say digitalization of politics, and some politicisation of the Internet. E-participation as a concept has been recorded in foundations of the EU (Lisbon Agreement, Article 8A says “Every citizen shall have the right to participate in the democratic life of the Union”). Although a large number of papers related to e-participation has been found after literature review (which also refers to the relevance of the topic), there is a small number of researches about the drivers of adoption and intention to use public e- participation services.

E-government ; E-democracy ; E-participation ; technology acceptance ; voter turnout ; TAM ; PLS-SEM

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