engleski

Emergency call and contact medical dispatch- Eurocall study

Aim: In out of hospital cardiac arrest (OHCA) the start of Cardiopulmonary Resuscitation (CPR) by a single rescuer may be delayed considerably if the total time (TT) to connect the telephone call to the Emergency Medical Communication Centre (EMCC) is prolonged. EUROCALL investigated the TT-EMCC and its components using different calling procedures. Methods: This prospective, multicentre, randomised study was performed in April 2013. Telephone calls were randomly allocated to time of call, and to those connecting directly to the EMCC (1-step procedure) and those diverted before connecting to the EMCC (2-step procedure). Results: Twenty-one EMCCs from 11 countries participated in the study. Time to first ringtone was similar between 1-step 3.7 s (IQR 1.0–5.2) and 2-step calls 4.0 s (IQR 2.4–5.2). For the 1878 1-step calls, the median TT-EMCC was 11.7 s (IQR 8.7–18.5). For the 1550 2-step calls, the median time from first ringtone to first call-taker was 7 s (IQR 4.6–11.9) and from first call-taker to EMCC was 18.7 s (IQR 13.4– 29.9). Median TT-EMCC was 33.2 s (IQR 24.7–46.1) and was significantly longer than the TT-EMCC observed with the 1-step procedure (P < 0.0001). Significant differences existed among participating regions between and within different countries both for 1-step and 2-step procedures. Conclusion: TT-EMCC was significantly shorter in a 1-step procedure compared to a 2-step procedure. Regional differences existed between countries but also within countries. This may be relevant in cases of OHCA and other situations where patient outcome is critically time-dependent.

Emergency call, medical dispatch, EUROCALL study

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