THE CASE FOR A COUPLED USER-ORIENTED PROCESS (RE)DESIGN AND INFORMATION SYSTEMS DEVELOPMENT (CROSBI ID 702432)
Prilog sa skupa u zborniku | izvorni znanstveni rad | međunarodna recenzija
Podaci o odgovornosti
Ćukušić, Maja
engleski
THE CASE FOR A COUPLED USER-ORIENTED PROCESS (RE)DESIGN AND INFORMATION SYSTEMS DEVELOPMENT
The paper synthesises studies of two specific conceptual models from a rather wide area of user- oriented process (re)design and the development of related, modern information systems based on smart technologies. Further, it proposes a new approach for coupling (1) a methodology for convergent customer experience management and business process management, with (2) a framework for user-oriented data-driven information systems development. It also analyses the implications and conditions for its implementation in private and public organisations.
User-oriented ; Process redesign ; Data-driven development ; Information systems
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Podaci o prilogu
15-22.
2021.
objavljeno
10.31410/itema.s.p.2020.15
Podaci o matičnoj publikaciji
ITEMA 2020 SELECTED PAPERS
Beograd: Association of Economists and Managers of the Balkans - Udekom Balkans
978-86-80194-37-0
2683-5991
Podaci o skupu
Nepoznat skup
predavanje
29.02.1904-29.02.2096
