engleski

Impact of education on communication etiquette

In the context of learning there is a strong consensus that students’ perception about their interaction with teachers affects their motivation, outcomes and achievements. Although the communication process is embedded in all other common processes, few studies focus on the quality of communication, especially in education. Communication etiquette requires a greater number of communication skills due to the constant adaptation of situations in the environment. The survey was conducted on a sample of 257 teachers of primary education of the City of Zagreb and Zagreb County. The conducted research showed that primary education teachers show a noticeable higher level of communication etiquette (71.8%) than e.g. managers of social areas (43.21%). The reason can be found in two communication levels: the content and relation, whereby during initial education the relation level is often omitted without which there is no quality communication. It can be assumed that the student-professor relationship is more or less the same at all higher education institutions in Croatia, but that the social ones may differ from the technical ones regarding the content of courses which may contribute more to the development of communication culture.

Communication culture ; Communication etiquette ; Teachers ; Managers

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