engleski

Governmental e-services

This chapter presents a comparative analysis of selected governmental electronic services offered through the Internet in the chosen EU countries to study all aspects which might be important for their implementation as trusted e-services (e.g. technology requirements, data and metadata models, years in operation, brief history etc.). In addition, the authors assess the degree to which the e-services accomplished what they had promised. The chapter also analyse how the e-services in the context of Government-to-Government (G2G) can affect the preservation of authenticity of records and what should be taken into account to establish policies and requirements for trustworthy e- services between Public Administrations based on the analysis done at the Girona City Council.

e-services ; e-government ; public administration ; EU member states ; records ; archives ; Girona City Council

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