engleski

Business Process Controlling

Quality management in terms of dynamic turbulent environment in which we exist today are becoming imperative. Increasing the competitiveness of organizations have been improved is possible only through continuous improvement of organizational processes. However, despite the importance otkalanja non-compliance and continuous improvement process, few authors engaged in the development of new models whose implementation organizations to increase their competitiveness, and continuously improve their processes. Combining quality control and controlling an arrangement by which organizations can follow eficiency, effectiveness, and cost-effectiveness of the process. Model controlling of business processes represents a new way of continuous improvement of organizational processes. Using the model of controlling processes in your business, organization reduces costs due to permanent removal of anomalies in the process, which helps reduce the number of non-conforming products. In addition, the organization is fully oriented towards the interested parties and the fulfillment of their demands as the rationalization process orientation.

business process management ; quality management ; organization

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