engleski

CONSUMER SATISFACTION WITH THE ORGANIZATION OF PUBLIC TRANSPORT DURING THE CORONA CRISIS

Public transport is a type of transporting services accessible to all users under the same conditions. Public transport between cities is dominated by airlines, coaches, and intercity rail, while in the cities and urban areas, it is serviced by city buses, trolleybuses, trams, and passenger trains. It is viewed as an essential component of the overall transportation planning and management process. Thus, public transport has become an active driver of the economic development of all modern countries. The vital role of public transport is primarily manifested in enabling affordable mobility of the inhabitants (passengers) and by that achieves a comprehensive impact on the development of society. Nowadays, the world is gripped by the global pandemic crisis that will have an enormous impact on businesses all over the world and all types of transport activities. Transportation is one of the activities most affected by this global crisis. The corona crisis has influenced and contributed to changes in the public transport system and its performances and prices. Customers had to adapt to new ways of participating in public transport, possibly new fees, and different ways of approaching public transport. The goal of this paper is to investigate the satisfaction or dissatisfaction with public transport services of Croatian customers, its availability, and new measures and ways of using public transport during the crisis.

transport, public transport, sustainability, corona crisis, consumer satisfaction, passengers.

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