engleski

Cybercrime and protection of business information in tourism industry- Croatian perspective

This paper investigates the effects of cybercrime security threats on business entities in tourism in Croatia in terms of safety of business information. Cybercrime is a real threat to business processes in general, and since Croatia is a country where tourism accounts for 20% of GDP and there are no exact statistics about the impact of cybercrime on business information on tourism in Croatia, it was important to research this topic. The paper shows that computer crime has risen trend while at the same time the number of other crimes in Croatia declines ; In the period of five years, computer crime trend in Croatia has doubled (from 1, 63% in 2015 to 3, 49% in 2019) ; at the same time when we compare 2019 to 2018, numbers show that cyber crimes in Croatia increased by 87, 3 per cent. Results of a conducted survey on a sample of five and four star hotels and five and four star campsites in Croatia show that managers of business entities in tourism know where to look for reliable information in order to make a good and quality decision on reasonable cybercrime protection of business information, as well as that managers of business entities in tourism are sufficiently informed about security procedures when using the Internet, laptops, office phone and e-mail system in terms of a reasonable cybercrime protection of business information. Surprisingly, the research also showed that there is a discrepancy between the willingness of managers to protect business data from cyber attacks and the relevance of business entities' documents that prescribe it. Limitations of research are manifested in sample size, relatively short research period and focus on certain destinations.

business information ; Croatia ; cybercrime ; tourism

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