engleski

Management of the continuous satisfaction of the hotel guests

While observing the contemporary hotel guests profile, the conclusion can be drawn that it is formed of independent, demanding, well informed, active and technologically oriented persons which look for changes and new substance. Contemporary hotel guests are becoming more and more experienced and demanding and keep looking for high-grade produce and service, wanting to get even greater value for their money worth. This fact includes the need for the representatives of hotel industry to find new methods in realization of the continuous process rather than just momentarily satisfying new tourist demand. Besides, such a process can be improved by application of the statistical process control.

Hotel, Guests, Continuous Satisfaction, Process Control

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