engleski

Technical and technological competence as foundation for digital transformation

Industry 4.0 is a term that first appeared in 2011 in the context of the German Development Strategy until 2020. The advent of Industry 4.0 brings with it several technical and technological innovations that affect organizational competitiveness. However, for an organization to implement such innovations in its business, it is necessary to carry out a digital transformation of the business. Digital transformation of the business as an imperative imposes a process approach in an organization since digital transformation consequently increases the complexity of the organizational system as well as the complexity of its management, and the process approach is imposed as the optimal way to manage in such an environment. However, the implementation of technical and technological innovations arising from the development of Industry 4.0 has, consequently, a growing challenge, as communication and information exchange between implemented systems takes place via the Internet, resulting in the risk of unauthorized entry into the communication channel and the risk of taking control of the systems. Furthermore, for an organization to be able to perform a digital transformation of its business at all, it is necessary to ensure technical and technological competence, which is one of the requirements that ISO 9001:2015 imposes on organizations.

digital transformation ; organizational competence ; process approach

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