engleski

Consumers satisfaction with organization of public transport during corona crisis

Public transport is a type of transporting services accessible to all users under the same conditions. Public transport between cities is dominated by airlines, coaches, and intercity rail, while in the cities and urban areas is provided by city buses, trolleybuses, trams, and passenger trains. It's viewed as an essential component of the overall transportation planning and management process. Thus, public transport has become an active driver of the economic development of all modern countries. The vital role of public transport is primarily manifested in enabling affordable mobility of the inhabitants (passengers) and by that achieves a comprehensive impact on the development of society. Nowadays, the world is gripped by the global pandemic crises that will have an enormous impact on businesses all over the world and all types of transport activities. One of the most affected activities by this global crisis is transportation businesses. Corona crisis has influenced and contributed to changes in the public transport system and its performances and prices. Customers had to adapt to new ways of participating in public transport, possibly new fees, and different ways of approaching public transport. The goal of this paper is to investigate the satisfaction of advantages or dissatisfaction with public transport services on Croatian customers, its availability, and new measures and ways of using public transport during the crisis. To achieve a set goal, except secondary data, primary data will be collected. A structured questionnaire will be used as an instrument in primary research. The questionnaire will be structured from statements and questions used in previous research, which had focus on similar topics. Interpretation of the analyzed data will provide insight into the specifics of public transport that will contribute to better understanding and possible further development despite the global pandemic.

transport, public transport, sustainability, corona crisis, consumers satisfaction, passengers

nije evidentirano