engleski

Knowledge Management Capability and Competitive Advantage: An Empirical Study of Serbian Enterprises

The focus of this paper is to identify which social demographics characteristics of human resources, affects the process of applying knowledge management through 9 dimensions in enterprises in Serbia. Research goals are directed to establish correlations between the independent variables (the characteristics of respondents) and the dimensions of knowledge management defined as the dependent variable. Statistically significant correlations are realized with the independent variables: the age and family status of respondents on the dimensions of the information technology. Influence in the form of significant correlations can be seen in the impact of the workplace of the dimensions of the T-shaped skills (human resources), and on application process where the correlation is quite expressive. The relationship between variables of professional qualification is expressed in the following dimensions: organizational culture, the procurement process and competitive advantage. The sample consisted of 336 employees from 83 enterprises in Serbia.

knowledge management ; human resources ; social characteristics ; competitiveness

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