engleski

APPLICATION OF PARETO&#8217 ; ; S METHOD IN ANALYSING POSTAL SERVICE QUALITY

The basic aim of control in postal traffic is to insure high- -quality services for customers. The paper presents the analysis of quality control in collecting postal items, based on the data obtained during the control performed by the Internal Control Service in the postal centre for international traffic Zagreb. The paper also offers some measures for the improvement of the quality of services.

Pareto’; s diagram; statistical methods of quality control; postal centre; letters with special services

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