engleski

Methodology of business process modelling in quality management system

Abstract Business processes are present and are taking place in all organizations regardless of their size and business. There are no exceptions. What different organizations are, when it comes to business processes, is the level of awareness and knowledge about their existence. In cases of underdeveloped awareness and understanding of business processes, they take place in a slender and unmanaged manner. If they are identified, modelled, documented and implemented, then one can talk about business processes management. Business processes modelling is possible by applying different methods and using different tools. In this paper, applying the general and special scientific methods of cognition, the author explores methods of business processes modelling in the organization, citing their advantages and disadvantages. As a result of the research, it brings a proposal of a method whose practical application can prove and maintain a process approach of revival and improve the quality management system of the organization. Rezime Poslovni procesi prisutni su i odvijaju se u svim organizacijama bez obzira na njihovu veličinu i djelatnosti. Izuzetaka nema. Ono po čemu se organizacije razlikuju, kada je riječ o poslovnim procesima, je razina svjesnosti i spoznaje o njihovu postojanju. U slučajevima nerazvijene svjesnosti i spoznaje o poslovnim procesima, oni se odvijaju stihijski i nisu upravljanji. Ukoliko su identificirani, modelirani, dokumentirani i implementirani, tada se može govoriti o upravljanju poslovnim procesima. Modeliranje poslovnih procesa moguće je primjenom različitih metoda i korištenjem različitih alata. U ovom radu, primjenom općih i posebnih znanstvenih metoda spoznaje, autor istražuje metode modeliranja poslovnih procesa u organizaciji, navodeći njihove prednosti i nedostatke. Kao rezultat istraživanja, donosi prijedlog metode čijom praktičnom primjenom se može dokazati i održavati procesni pristup i unaprijediti sustav upravljanja kvalitetom organizacije.

methodology of process modelling, quality management

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