engleski

SOCIAL MEDIA BASED EMERGENCY DECISION SUPPORT SYSTEM

One of the most challenging parts in disaster and emergency management is the inclusion of citizens through social media. The key issue is the trustworthiness of the information posted by citizens and how to efficiently integrate them into the emergency operations. Apparently, the communication has to be two-way, from civil protection service to citizens and vice versa, fostering citizens to be as responsible as possible when tweet about emergency situations. This paper brings the idea which is being developed within Interreg project E-CITIJENS where citizens will be directly involved in awareness raising activities and in virtual communities on risk management. The proposed decision support system aims at enhancing the capacity of Italian and Croatian Civil Protection systems to reduce natural and man-made risks by means of advanced “social media based” emergency management tools. The solution in the project will still rely on human judgment and gathered posts from social media will be checked by emergency operators. The valid tweets will be used by commanders during the decision-making operations.

emergency, disaster management, social media, citizens

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