engleski

Selecting the Right E-participation Tool: Multi-criteria Decision Making From a User Perspective

City managers and officials should aim to provide relevant information to the general public, obtain feedback from citizens and engage them to contribute to the programs and projects of their interest. Trends in digital transformation inform the way the citizen participation activities are planned, introducing digital communication channels and the variety of new user-friendly e-tools that can help local governments in collecting and understanding relevant needs of the general public or selected user groups. In that context, the paper investigates the potential of Multi-Criteria Decision-Making (MCDM) methods in selecting the e-participation tools to be used by local government officials. With an illustrative purpose, the paper describes and validates the protocol that could support local government officials and decision-makers in the process of selecting the most appropriate alternative (i.e. the eparticipation tool) under certain conditions. Evaluation of the alternatives is based on criteria defined by experts using several MCDM methods: SAW, TOPSIS and PROMETHEE.

e-participation ; MCDM ; city managers ; PROMETHEE ; TOPSIS

nije evidentirano