engleski

The Patients’ Opinion of the Health Visitor Efficiency

Aim. To test the users’ contentment with the health visiting service, to see if the users are getting enough information about their health condition, to see if the users feel they are being frequently visited by the health visitor and to check whether something needs to be changed in the health visiting service work. Methods. The research was carried out as a term study. 128 users of the health visiting service of Health Centre Sisak participated in a 25- question survey. The answers were defined by the Likert scale. Results. 82 respondents (65%) believe that the service is exceptionally organised and 95 of them (75%) are getting all the necessary information about their health condition. 89 respondents (71%) are visited by the service once a month. Some of the suggestions on how to improve the service are the following: more frequent visits, introduction of the afternoon shift for the employed respondents and larger number of health visitors which would prolong their stay at the respondent’s home. Conclusion. The users of the health visitor service have positive attitude towards the service and they feel they are getting enough information about their health condition.

health visiting service, users’ contentment

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