engleski

Who has more developed performance measurement in Croatia? Public hospitals or higher education institutions

Public hospitals and higher education institution are an important part of the Croatian public sector for several reasons. The importance of the services they provide is exceptional, and these services are used by most of the population. According to that, the financing or the allocation of significant budget funds is also related to these two sectors. Since they use budget (public) funds, it is important how they manage them. The paper aims to investigate the extent to which managers of public higher education institutions and hospitals use performance indicators as a tool for effectively managing limited public resources. The objectives will be achieved by conducting a survey and analysis of results. A survey questionnaire was prepared and sent to all Croatian public higher education institutions and hospitals at the beginning of 2018. The questionnaire answered 41% of higher education institutions and 36% of the hospitals. Although both types of institution represent budgetary users, there are similarities, but also differences in their organization, the way they perform activities and the way of allocating budget funds. Results show that there are some differences in usage of performance measurement instrument between public hospitals and higher education institutions in Croatia, but in the most aspects they are the same. Higher education institutions are more aware of the importance of strategic planning, and their managers have more developed information needs. However, in other aspects like performance indicators development, comparison and reporting of performance measurement results, usage of performance measurements for decision-making purposes and managers' opinions about the importance and possibilities of their use in business processes are similar. In addition to empirical research, the analysis of relevant world literature from the field of performance measurement of public hospitals and higher education institutions will be carried out. Also, the management system and the financing of these institutions in the Croatian public sector will be explored and presented.

performance measurement, management, higher education institution, hospital, Croatia.

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