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City Management Support and Smart City Strategy as Success Factors in Adopting Big Data Technologies for Smart Cities

Smart city is a city seeking to address public issues using recent information and communication technologies supported by city management and other stakeholders. Big data technologies allow city management to monitor city infrastructure and to interact with the community. They also prove vital for increased efficiency, cost effectiveness, and increased citizens’ satisfaction with city’s services. In context of adopting big data technologies for smart cities, city management support and existence of smart city strategy as city’s organizational factors play important roles. The research is based on current literature overview regarding city management and smart city strategy. The main goal of this research is to detect which aspects of city management support and smart city strategy are crucial for big data technology adoption in cities. Furthermore, a case study of an adopter city of big data technologies will be described to investigate some of the good practices regarding smart city projects. The Importance-Performance Map Analysis is applied to fulfil the goals of the research. Based on the Importance-Performance Map Analysis, the existence of smart city strategy that targets efficiency and technological advancements of the city’s soft infrastructure is recognized as most important for technology adoption initiatives. In addition, the readiness of municipalities, city council and city administration to accept the financial and organizational risks relating to the adoption of technology is important. However, their readiness is perceived very low. Therefore, this paper provides recommendations for city management regarding activities related to organizational factors for successful adoption of smart city initiatives.

Smart city ; Big data technologies ; City management support ; Smart city strategy ; Importance-performance map analysis

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