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Pregled bibliografske jedinice broj: 1063888

M-Banking Quality and Bank Reputation


Pejić Bach, Mirjana; Starešinić, Berislava; Omazić, Mislav Ante; Aleksić, Ana; Seljan, Sanja
m-Banking Quality and Bank Reputation // Sustainability, 12 (2020), 10; 4315, 18 doi:10.3390/su12104315 (međunarodna recenzija, članak, znanstveni)


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Naslov
M-Banking Quality and Bank Reputation

Autori
Pejić Bach, Mirjana ; Starešinić, Berislava ; Omazić, Mislav Ante ; Aleksić, Ana ; Seljan, Sanja

Izvornik
Sustainability (2071-1050) 12 (2020), 10; 4315, 18

Vrsta, podvrsta i kategorija rada
Radovi u časopisima, članak, znanstveni

Ključne riječi
m-banking ; service quality ; bank reputation ; ICT in banks

Sažetak
M-Banking is developed to support the clients in using various banking services, by using their mobile phones, thus allowing them to overcome the barriers in terms of time and location. Clients are increasingly using m-banking, so for some of them, this is the most used way of communication with the bank and doing banking transactions. Therefore, high-quality m-banking services significantly impact trust towards the bank, and it can influence bank reputation. Given the influence of m-banking, as well as the importance of its perceived quality, the paper aims to investigate the elements of m-banking quality, and to analyze the relation between m- banking quality and bank reputation. We investigate several dimensions of m-banking (safety, simplicity, and variety of m-banking services), and their impact on perceived m- banking quality. Besides, we examine the effect of perceived m-banking quality to bank reputation. For the analysis of these relationships, we use structural equation modeling, based on the survey results on a sample of clients of major banks in Croatia. Results of empirical research indicate that safety, simplicity, and a variety of m-banking services have a significant impact on the perceived m-banking quality, which, in turn, has a positive impact on the bank’s reputation.

Izvorni jezik
Engleski

Znanstvena područja
Ekonomija, Informacijske i komunikacijske znanosti



POVEZANOST RADA


Ustanove
Ekonomski fakultet, Zagreb,
Filozofski fakultet, Zagreb

Citiraj ovu publikaciju

Pejić Bach, Mirjana; Starešinić, Berislava; Omazić, Mislav Ante; Aleksić, Ana; Seljan, Sanja
m-Banking Quality and Bank Reputation // Sustainability, 12 (2020), 10; 4315, 18 doi:10.3390/su12104315 (međunarodna recenzija, članak, znanstveni)
Pejić Bach, M., Starešinić, B., Omazić, M., Aleksić, A. & Seljan, S. (2020) m-Banking Quality and Bank Reputation. Sustainability, 12 (10), 4315, 18 doi:10.3390/su12104315.
@article{article, year = {2020}, pages = {18}, DOI = {10.3390/su12104315}, chapter = {4315}, keywords = {m-banking, service quality, bank reputation, ICT in banks}, journal = {Sustainability}, doi = {10.3390/su12104315}, volume = {12}, number = {10}, issn = {2071-1050}, title = {m-Banking Quality and Bank Reputation}, keyword = {m-banking, service quality, bank reputation, ICT in banks}, chapternumber = {4315} }

Časopis indeksira:


  • Current Contents Connect (CCC)
  • Web of Science Core Collection (WoSCC)
    • Science Citation Index Expanded (SCI-EXP)
    • Social Science Citation Index (SSCI)
    • SCI-EXP, SSCI i/ili A&HCI
  • Scopus


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