engleski

Technological Advancements and its Impact on the Hotel Industry Workforce

Recent technological advancements have had everyone in awe of the fast development and benefits they bring along. However, they have also started a heated conversation among scholars, companies and employees who are concerned about what changes new technology is going to bring, and how it will affect the workplace. Through examining the history of automation, existing HR challenges in the modern era, current technological implementation and the skill demand in such a new environment, the aim of this paper was to verify whether or not the hotel industry jobs are susceptible to automation and cyber-physical systems. By conducting a comprehensive literature review, the authors of this research demonstrate that the future is challenging but not dreadful for human resources as some suggest. Jobs will evolve and technology will have a major impact on the hotel industry, yet these jobs remain highly dependent on human, soft skills, demanding a switch in focus from occupation to tasks approach, and setting a higher focus on the individuals’ skillset and its proper utilisation.

job automation, workplace technology, digitalisation in hospitality, hotel workforce

nije evidentirano