engleski

Implementing enterprise resource planning (ERP): comparing expected and achieved outcomes

Companies are known to implement Enterprise Resource Planning (ERP) to lower costs and improve efficiency, reduce customer response time and improve loyalty, better manage enterprise stakeholders, which all leads to improvements in profitability. However, the majority of research has been conducted in developing countries. In this research, the same methodology was used to identify and compare expected and achieved outcomes of ERP implementation in developed countries and in Brazil as a developing country. It was found that the reason to implement ERP could be attributed to a combination of endogenous and exogenous factors. This research did not confirm previous findings that ERP implementation results in significant performance improvements relative to cost reductions and increase in productivity. However, access to real-time information enabled higher employee empowerment and satisfaction in the developed countries. ERP was considered a tool that had a potential to contribute to future growth and development. ERP system that has been implemented and is fully functional could be considered a successful ERP implementation project. From this standpoint, it could be concluded that the examined companies successfully implemented the system. Further research is also needed to elucidate outcomes of the ERP implementation process in even more detail and to include even more explanatory variables.

Enterprise Resource Planning, outcomes, large companies, developed countries, developing countries

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