engleski

Crisis management in tourism – Literature review

therefore need to be addressed through effective crisis management processes. In that context, it is of a great importance to raise awareness among the stakeholders and destination management as well as to gain knowledge regarding different approaches, models and strategies that could be used in times of crises. These can be learned from the previous researches and past practices. This paper provides a literature-based theoretical basis concerning the crisis management and its application within tourism. Moreover, by reviewing the literature relating to crisis management, the paper identifies the models that have been developed in tourism context. Therefore, this paper presents the results of the literature review whereby scientific papers dealing with crisis management strategies, with an emphasis on those used in tourism context, were analysed and discussed. Only scientific papers published in journals indexed in the Web of Science and Scopus in the last decade were included in the analysis. The review of past research provide an outline of the practical suggestions based on tourism crisis management past practices and policies. The review findings confirm the necessity of encouraging tourism destination managers to actively engage in preparing for eventual crisis situations and developing appropriate management strategies.

Crisis management, Literature review, Tourism

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