Quality of experience for unified communications: A survey (CROSBI ID 276729)
Prilog u časopisu | izvorni znanstveni rad | međunarodna recenzija
Podaci o odgovornosti
Baraković Husić, Jasmina ; Baraković, Sabina ; Cero Dinarevic, Enida ; Slamnik, Nina ; Oćuz, Merima ; Dedovi ć, Azer ; Zupčić, Osman
engleski
Quality of experience for unified communications: A survey
This paper presents a quality of experience (QoE) conceptual model to the context of unified communications (UC) through summary, classification, and discussion of multiple influence factors (IFs) and dimensions affecting it. A deep and comprehensive understanding of the IFs and their impact on QoE for a given service is an essential precondition for successful QoE management with the overall goal of prominently optimizing end‐ user QoE, while making efficient use of network resources and maintaining a satisfied user base. The proposed conceptual model was used to conduct a qualitative meta‐analytical review of selected papers. The results of the qualitative review include various IFs, QoE dimensions, and key findings in the form of research recommendations for QoE in the context of UC.
QoE ; UC ; IFs
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Podaci o izdanju
2019 (SPECIAL ISSUE PA)
2019.
e2083
25
objavljeno
1055-7148
1099-1190
10.1002/nem.2083