Measuring visitors' satisfaction of gastro festival - An Application of Importance- Performance Analysis (CROSBI ID 689013)
Prilog sa skupa u zborniku | izvorni znanstveni rad | međunarodna recenzija
Podaci o odgovornosti
Marković, Suzana ; Radić, Ivana ; Kljajić Šebrek, Jelena
engleski
Measuring visitors' satisfaction of gastro festival - An Application of Importance- Performance Analysis
Visiting gastro festivals became popular tourist activity and also growing area of interest among tourism researchers. The purpose oh this paper is to measure a gap between satisfaction and importance of gastro festival attributes by using Importance-Performance (satisfaction) analysis. A research of satisfaction of gastro festival visitors was conducted at the regional gastro festival in Varaždin and the results of this study proved that level of overall satisfaction of gastro festival visitors are most satisfied with opportunity to try authentic food and purchase of local products and least satisfied with festival contents that provide self-development and inspiration. The results will serve to the organizers of the gastro festival as a direction of their efforts to improve the service quality of the festival that will result in increasing of festival visitors' satisfaction in the future.
visitors' satisfaction, importance-performance analysis, gastro festiva
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Podaci o prilogu
246-255.
2014.
objavljeno
Podaci o matičnoj publikaciji
Hair, JOe ; Krupka Zoran ; Vlašić, Goran
Zagreb: Institut za inovacije Zagreb
1848-2252
Podaci o skupu
Global Business Conference (GBC 2014) - Questioning the Widely-held Dogmas
predavanje
01.10.2014-04.10.2014
Dubrovnik, Hrvatska