engleski

Quality of Management Consulting and IT Outsourcing: Phases of IT Outsourcing Development and Implementation of the Norm EN 16114

Development of IT outsourcing is strongly influenced by changes in business strategy, ebusiness patterns, e-business cases and changes of development priorities. That generates new expectations from the users end and new requirements IT outsourcing services providers need to fulfil. If that is, at the same time, bound with IT outsourcing cost cutting, there are growing software development and strategic projects implementation risks for the clients of IT outsourcing services. In that respect the quality of management consultancy services are analysed and their impact on IT outsourcing governance, quality of services and further development of IT outsourcing has been examined. That way a baseline for management consultancy services quality requirements and their improvement are determined and as well as possible implementation of European Standard EN 16114 in each phase of IT outsourcing development.

Management Consultancy Services Quality, IT outsourcing quality, EN 16114 standard

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