engleski

Croatian Health Care System Management and Efficiency from Pharmacists' Point of View

The health care system of the Republic of Croatia has been struggling with numerous problems for years. The only way to address them is through comprehensive reform that takes into consideration the needs and expectations of all relevant health care stakeholders, including pharmacists. With this in mind, the purpose of the paper is to investigate how pharmacists, as one of the key health care providers, assess the management and efficiency of the Croatian health care system. The results of the survey indicate that they are generally dissatisfied with the current system and the way it is managed. Only some of its aspects were evaluated slightly more positively. Furthermore, the findings of the study show that employees of Croatian pharmaceutical wholesalers and pharmacies do not consider the Croatian health care system to be stable and economically viable. Therefore, they are of the opinion that the existing financing model needs to be changed, and they are in favour of further privatisation of the system. The research also found that the characteristics of the firms in which pharmacists work are not a significant predictor of differences, which means that employees of Croatian wholesalers and pharmacies mostly concur with each other in their views on the issues explored in this paper. The study significantly expands the knowledge about the management and efficiency of the Croatian health care system.

Croatian health care system ; management ; efficiency ; economic viability ; financing model ; pharmacists

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