engleski

Perceived Usefulness of e-Government Services in Croatian State Administration

Modernisation and digitisation of state administration services is crucial for the development of society. The success of state administration reform depends on a number of factors, especially on its employees. With this in mind, the paper explores how employees of the Croatian state administration rate the usefulness of e-government services. Furthermore, the study aims to examine the similarities and differences in employees' attitudes depending on their age, gender, education level, and position in the institution. A survey was conducted on 367 employees of the state administration of the Republic of Croatia. The data collected were analysed using descriptive and inferential statistics. The research has shown that employees of the Croatian state administration generally consider e-government services to be useful. In addition, the study has found that regardless of differences in age, gender, education level, and position in the institution, they give similar ratings to the usefulness of e-services. This finding is important for policy makers and managers responsible for e-government. There is very little research on the issues addressed in this paper. Thus, the study furthers current knowledge and contributes to the theory and practice of e-government.

e-government services ; digitisation ; perceived usefulness ; employees ; Croatian state administration

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