engleski

Key Success Factors for Better Quality at Delivery in Construction Projects

This paper presents the results of research conducted in B&H, aimed to demonstrate the possibility to identify the importance of a standardized project management process to the delivering expected quality. Throughout the interviews (direct participants with different managerial perspectives in the phase of conception, definition and planning and execution/execution), 75 construction projects were assessed across different project phases. Factor analysis yielded three key success factors for the three factors covered ten variables. The first key success factors R1 - resources covered: planning and control ; involvement, teamwork ; expertise, knowledge... ; communication ; coordination between project participants ; the availability of resources. The second factor R2 - management covered: focus on the customer ; top management support/commitment ; continuous improvement ; supplier's quality management. The third factor R3 - quality police encompassed: quality policy, like part of quality project management process. The factor Q1 - product quality with four variables like product quality of this phase. These results can help participants in construction projects to focus on the key quality factors which were marked as important for the phases in which they participate, and use them as indicators and in that way direct the project towards achieving the final quality of the product.

project management process, quality, factors, product, results

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