Supply Chain Service Quality Improvement by E- marketplace Automation (CROSBI ID 270108)
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Podaci o odgovornosti
Poletan Jugović, Tanja ; Čišić, Dragan ; Gumzej, Roman
engleski
Supply Chain Service Quality Improvement by E- marketplace Automation
E-marketplaces have become an essential part of e-commerce. In our research, a decentralized agent-based e-marketplace platform was devised. Although there are significant agent-based supply chain models in the litera-ture, measuring quality performance using agents is still a subject of investigation. In order to improve overall supply chain service quality by allowing companies' agents to eval-uate the service quality of their partners through the history of their transactions, this article proposes a service quality agent model. The model is designed using MCDM tools to suit different approaches to supply chain management. Con- sequently, since more informed procurement decisions are taking place continuously and autonomously at each node of a supply chain, supply chain service quality is being im-proved along the whole supply chain. At the end, the service quality valuation model of the supply chain is empirically evaluated.
e-commerce ; e-marketplace ; agent-based systems ; supply chain management ; service quality
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Podaci o izdanju
Povezanost rada
Tehnologija prometa i transport