engleski

Performance Effects of Dynamic Capabilities: The Interaction Effect of Process Management Capabilities

Process management is a performance-relevant capability that integrates exploitation of existing processes and exploration of new processes. Although important, it has been neglected and not well addressed organizational level practice within the dynamic capabilities view (DCV). Therefore, this two-study survey research examines whether process management (i.e., process exploration and process exploitation) capabilities represent potential mediating/moderating mechanisms between dynamic capabilities (i.e., learning and coordinating) and business performance. Specifically, a dual- stage moderated mediation model has been developed and tested on the cross-industry sample of 104 Croatian companies (Study 1) and international sample of 529 manufacturing companies (Study 2). Conditional process analyses using PROCESS macro for SPSS revealed that: (1) the coordinating capability has a supplementary effect on learning capabilities in pursuing process exploration ; (2) high process exploration and low process exploitation capabilities result in highest levels of business performance ; and (3) the multi-capability mix should be used to explain business performance results. Our findings give support to the capability view of business process management.

process exploration, process exploitation, dynamic capabilities

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