engleski

E-Government Usage in European Countries: Gender and Educational Differences

E-government refers to various technologies used for enabling better communication and services for citizens and enterprises. E- government enhances public services through openness, efficiency, transparency, democracy, and foster individuals and enterprises to use public services online. The goal of the paper is to investigate possible digital divide among the European coutnries according to e- government utilization, with the focus to gender and education. In order to shed some light on this issue, data were collected from Eurostat about the e-government usage in 2017 in European countries (female vs. male ; lower, medium vs. higher education). Cluster analysis has been conducted, and results revealed that differences between countries are larger than the difference between gender and educational groups.

e-government, Internet, education, gender, European countries, cluster analysis, human capital, human resources management

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