engleski

Human resources as a factor of nautical tourism development

The main purpose of this paper was to present the role of human resources in the development of nautical tourism. Nautical tourism along with the sun and sea, business tourism and cultural tourism is a perspective form of Croatian tourism. The basic parts of the same industry are the ports of nautical tourism, charter and cruising. According to the Tourism Development Strategy of the Republic of Croatia until 2020, nautical tourism is divided into yachting (ports of nautical tourism and charter) and cruising. There are hydrographic and climatic elements and a relief suitable for the development of nautical tourism on the Croatian side of the Adriatic. The key to the development of any part of the nautical but also all other forms of tourism are people - the knowledge and skills needed to satisfy the wishes and needs of the service users of each form. As a result there are 91 high schools and 42 universities in Croatia for tourism and catering industry. Despite this, according to the research from 2015, Croatia is ranked as 80th in comparison to the 140th place, according to the Competitiveness of Human Resources in the Labor Market. In the research conducted for the purpose of this paper and compared with the research on the satisfaction of the sailors with the services of the ACI Club, the competences of the ACI marinas employees are still satisfactory. The survey respondents were ACI Marine employees, and a depth interview with the head of staff was conducted. The results can be of a great help to the future research on the employee satisfaction and the development of their competences.

human resources ; tourism development ; nautical tourism ; employment ; ACI club

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