engleski

Management of parallel change request processing

Change requests are common part of the software product lifecycle. They can be initiated by end users because of legal changes, business process change or improvement as well as system errors, and by developers or system designers. If the support team should resolve requests sequentially, there would occur a lag time while waiting for the end users’ feedback, therefore the support team members are working on the multiple requests in the same time. As the number of requests executed in parallel grows, the time requested to switch between the tasks becomes significant.

information systems, ERP, Change request management

nije evidentirano